REPAIRS & SERVICE
Unfortunately everything does not last forever.
But don't worry, Lundberg Custom is one of the best places to get your things fixed at. We are licensed repair central for many brands out there. We do have requirements before you send in any products to us:
1. If you reclaim a warranty case we need a copy of the recipt or invoice. Or at least if you know when you bought it we can try to find it in our records.
2. If it is out of warranty date we can still look at it. We charge 50€ for an inspection and a quotation. If you choose to get it repaired this will be included in the hourly rate. If not we will charge you the 50€ anyway.
our hourly rates are 80€ per hour (about 800sek). Additional costs might be spare parts, motors etc.
3. Do not send anything to us before you have been talking to some of the staff. And definitely do not send anything without a document that tells who the owner are and what the problem is. To be sure give us a call or email us. Often we can solve issues by contact only.
4. Ship it with Posten Parcel, UPS, DHL, TNT etc. and make sure it comes direct to us. Some cheap options ship it to the closest parcel office and this will take a couple of days extra. We can offer an affordable shipping label if you pre-pay. For example Postnord about 60kr withing Sweden. Maybe 10-15€ within Europe.
5. Again please fill the right form and attach it with the product you want to get fixed.
6. Sometimes we need to order spare parts or need to ship the product to the factory and this can take some time depends of where. So do not expect it to be fixed fast. We will do it as fast as possible.
7. Pack it well. We do not cover damage gods. Also make sure you have disinfect the product as good as possible. We do not want to risk our staff dirty germs.
Special services by brand:
Bishop Rotaries - We are one of the few in Europe who are certified for in-house repairs. Fill this form and attach with the machine.
Ink Machines - We can do simple repairs in-house. Fill the standard form below and attach with the machine.
HM Machines - We can do simple repairs in-house. Fill the standard form below and attach with the machine.
Critical Power Supplies - We can do simple repairs in-house. Fill the standard form below and attach with the machine.
Eikon Device - We can do simple repairs in-house. Fill the standard form below and attach with the machine.
AVA - We can do repairs in-house. Fill the standard form below and attach with the machine.
FK Irons - Please contact them by your self directly here. Lundberg Custom Is a Third party dealer of Tattoo Safe - Germany.
Cheyenne (MtDerm) We will not do repairs in-house. If you have purchased the machine from someone but us please send it to Cheyenne yourself. If you have bought it from us we can send it to them for inspection. They charge 50€ for an inspection. Use this form either you will ship it to them or us.
All other products - We can do simple repairs in-house. Fill the standard form below and attach with the machine.
Here you got the standard form that need to be attached with all repairs ecxcept Cheyenne or Bishop.
Lundberg Custom Supplies Sweden AB
Strandgatan 30, 52331 Ulricehamn
Phone: +46(0)321 13666